Frequently asked questions.

  • Careaway Clinic is a care coordination and patient support service. We guide you through your treatment journey and connect you with verified partner hospitals and specialists in Egypt, while supporting you before, during, and after treatment.

  • Egypt has a long-standing medical heritage, highly experienced specialists, and ISO Internationally affiliated surgeons and hospitals.
    The senior doctors are Western-trained, with decades of complex case experience. CareAway only partners with trusted institutions that are licensed by the Egyptian Ministry of Health and meet strict safety and quality standards, offering the same clinical competence with a more patient-focused, personalised approach.

  • All treatments are carried out by fully qualified, licensed, and ISO internationally affiliated doctors at accredited partner hospitals or clinics. They are all licensed by the Egyptian Ministry of Health


    CaraAway does not perform medical procedures.

  • At present, payments are typically made in full. Financing options may be available depending on treatment type and provider. Our team will confirm what options apply to your case during consultation.

  • Flights are not included. This allows you full flexibility to choose your preferred airline, dates, and travel class.

  • All patients receive an initial consultation and assessment before any travel is planned. This ensures suitability, clarity, and informed decision-making.

  • No, our partner hospitals serving international patients operate in English, and CAC ensures clear communication at every stage.

  • This depends on the treatment. We provide clear guidance on expected length of stay, recovery time, and when it is safe to travel home.

  • CAC simplifies the entire process. We provide independent guidance, verified options, transparent coordination, and ongoing support—so you are never navigating complex medical decisions alone.

  • We only with providers that meet our strict criteria for:

    • Medical qualifications and experience

    • Facility accreditation and safety standards

    • Ethical practice and patient outcomes

    • Proven track record with international patients

  • Each case is handled individually with the treating provider. CAC supports you throughout any aftercare or follow-up process and helps coordinate appropriate medical reviews. Any additional costs depend on the nature of the issue and the provider’s policies, which are explained clearly before treatment.

  • Your treatment is delivered within hospitals that operate under regulated medical frameworks. However, medical travel insurance is strongly recommended, and CAC can advise you on what type of cover to consider.

  • Payments are made securely and transparently, usually directly to the treatment provider or via an agreed payment structure explained in advance. There are no hidden fees.

  • Typically, packages include:

    • Medical consultations and treatment

    • Hospital or clinic fees

    • Accommodation (where applicable)

    • Local transfers

    • Dedicated patient support

    Exact inclusions vary by treatment and are confirmed before booking.

  • CAC remains your point of contact after you return. We help coordinate follow-ups, answer questions, and liaise with your treatment provider if needed.

  • All personal and medical information is handled securely and in line with data protection and confidentiality standards.

    CAC also ensures GDPR Compliance for all EU clients.

  • Where possible, yes.

    We present suitable options based on your needs, and you are involved in the final decision.

  • Yes. CAC works with hospitals and clinics that operate under recognised local and international accreditation standards and regulatory oversight.